On the Support Center page, you can access the account button from the Jurnal & Talenta dashboard to see their current orientation, training, and subscription status. You can monitor these activities periodically. The following is an explanation of the subscription stages on the Support Center page.

1. As an initial step, the PIC from our team will contact you. In this case, you can see the call schedule and the name of the PIC from our team.
   
   

   - Currently, the Support Center menu is only accessible for certain roles.
   - For Talenta, the roles that can access are Super Admin and Admin.
   - For Jurnal, the roles that can access it are Owner and Ultimate.
   - If you are not one of these roles, the following display will appear when you first view the Support Center page.
   
   - If during the initial call you decide to stop subscribing, the activation status will change as follows.
   

2. If the name and information related to the PIC have appeared, you can click “Contact info” to see more detailed contact information.
3. The contact information will look like this.
   
4. Then, if the Initial call with the Mekari team has finished, the next step is to have a meeting with the Mekari team and your activation status will change to Meeting with Mekari sales team. You will get a meeting date with our team. Then, you will have a discussion regarding the subscription process in more detail with our sales team.
   
5. Next, if you have had a meeting with the Mekari team, you will receive the best offer from us, and in this case you need to sign the Quotation that will be sent to your email or you can also see the file in the Documents menu. Here, you will also get the Quotation delivery date and information on when the document has been signed and received by the Mekari sales team.
   
   

   You can access the files through the Documents menu.
   

6. The next step is Invoice payment. At this stage, you will make an Invoice payment that will be sent by our team via your email or you can also view it via the Documents menu. In this case, if you have made a payment, the date will appear on this page.
   
7. Next is Requirement gathering. Here, our team will gather what you need related to the product. You will receive the requirement gathering date and URD signing date periodically. In this case, the PIC Specialist for the Requirement gathering stage will change.
   
8. The next stage is the Training session. Our team will provide training on how to use our products. In this case, we will periodically update the training schedule. You can check periodically as shown in the following display.
   
9. The last step is Go live. In this case, you will get the product activation date and our product subscription is ready to use.
   
10. Then, your Support center page will change to look like this after you have successfully activated your subscription. In this view, you can see Post-activation activity where you can monitor activities such as Adoption review and Business review more easily.
    

These are the steps to subscribe to Mekari products on the Support Center page. Also learn about how to manage the Support Center page here.