On the Support Center page, you can access the account button from the Talenta, Jurnal, and Qontak dashboards to view their current orientation, training, and subscription statuses. You can monitor these activities regularly. The following is an explanation of the subscription stages on the Support Center page.

1. As the initial stage, our team’s PIC will contact you. In this case, you can view the call schedule and the name of our team’s PIC.
   

   - Currently, the Support Center menu can only be accessed by certain roles.
   - For Talenta, the roles that can access it are Super Admin and Admin.
   - For Jurnal, the roles that can access it are Owner and Ultimate.
   - For Qontak, the roles that can access it are Admin and SPV.
   - If you are not one of these roles, the following display will appear the first time you view the Support Center page.
   
   - If you decide to stop subscribing during the Initial call, the activation status will change as follows.
   

2. Once the name and information related to the PIC appear, you can click “Contact info” to view more detailed contact information. 
   

3. The contact information will appear as follows.
   

4. Then, once the Initial call with the Mekari team has been completed, the next step is to have a meeting with the Mekari team, and your activation status will change to Meeting with Mekari sales team. You will receive the meeting date with our team. Then, you will discuss the subscription process in more detail with our sales team.
   

5. Next, after you have had a meeting with the Mekari team, you will receive our best offer. In this case, you need to sign the Quotation that will be sent to your email, or you can also view the file in the Documents menu. Here, you will also receive the date the Quotation was sent, as well as information about when the document was signed and received by the Mekari sales team.
   

   You can access the file through the Documents menu.
   

6. The next stage is Invoice payment. At this stage, you will pay the Invoice sent by our team to your email, or you can also view it through the Documents menu. Once you have made the payment, the payment date will appear on this page.
   

7. Next is Requirement gathering. Here, our team will gather what you need related to the product. You will periodically receive the requirement gathering date and the URD signing date. At this stage, the PIC Specialist for Requirement gathering will change.
   

8. The next stage is the Training session. Our team will provide training on how to use our product. In this case, we will periodically update the training schedule. You can check it regularly, as shown in the following display.
   

   If you subscribe to the Mekari Jurnal product, a View training schedule link will appear during the Training session stage, which you can click to view the training schedule.
   
   You will then see the details of the scheduled training sessions:
   

9. The final stage is Go live. Here, you will receive the product activation date, and your product subscription will be ready to use.
   

10. Then, your Support Center page will change as follows after you have successfully activated your subscription. On this display, you can see Post-activation activity , where you can more easily monitor activities such as Adoption review and Business review.
    

These are the subscription stages for Mekari products on the Support Center page. Learn more about how to manage the Support Center page here.