You can now regularly monitor the Onboarding process on Mekari through our Support Center page. In this case, you can view the stages, contact the relevant PIC related to Onboarding and Activation, and view the list of documents previously submitted to the relevant PIC. You can access our Support Center page through the Mekari Talenta, Mekari Jurnal, and Mekari Qontak pages, as well as directly through your Mekari Launchpad. The full explanation is provided below.
A. Mekari Launchpad Support Center
- Log in to your Mekari account.
- Then select the Support Center menu.
- You will then see the following
B. Mekari Talenta Support Center
Monitoring the Activity Log & PIC in Mekari Talenta Support Center
- Log in to your Talenta account.
- Then click your profile.
- Then select “Support center”.
- Then click the “Mekari Talenta” tab.
- Then select the “Activity log” tab.
- You will then be directed to the main Talenta Support center page.
Information:
| No. | Feature Name | Description |
| 1 | Live Chat Support | Provides access to support services through live chat to assist you if you experience issues or need help. |
| 2 | Subscription Status | Displays the subscription status, Mekari Talenta subscription period, and information about the remaining time before the subscription ends. The remaining time is displayed if there are less than 30 days remaining in the subscription period. |
| 3 | PIC | Displays information about the Person in Charge (PIC) responsible for the Mekari Talenta product, including their name, position, working hours, and a button to view their contact information. |
| 4 | Onboarding Activity |
Displays a list of activities during the onboarding process for the Mekari Talenta product subscription, including the status and details of each activity. Learn more about Onboarding Activity here. |
| 5 | Post-onboarding Activity | Displays a list of activities that take place after the onboarding process is complete. |
| The following is the view of the Post-onboarding Activity tab for the Mekari Talenta product: | ||
How to View Documents Sent to the PIC
These documents are shared documents between Mekari Talenta and the client that can be viewed directly on the Documents page. To view these documents, follow the steps below.
- Log in to your Mekari Talenta account.
- Then click your account name.
- Then select “Support center”.
- Then click the “Mekari Talenta” tab.
- Then select the “Documents” tab.
- You will then see the following view. You can access and download documents related to your Mekari Talenta product subscription.
How to Monitor Complaint Tickets
- Log in to your Mekari Talenta account.
- Then click your account name.
- Then select “Support center”.
- Then click the “Mekari Talenta” tab.
- Then select the Tickets tab.
- You will then see the following page, where you can monitor each complaint that appears. The following is an explanation of each feature:
Information:
| No. | Feature Name | Description |
| 1 | Total Tickets | Displays the total number of recorded tickets for the Mekari Talenta product. |
| 2 | In Process | Displays the number of tickets for the Mekari Talenta product currently being processed by the support team. |
| 3 | Awaiting Your Reply | Displays the number of tickets for the Mekari Talenta product awaiting a reply from the customer. |
| 4 | Resolved | Displays the number of tickets for the Mekari Talenta product that have been resolved. |
| 5 | Filter Status | Allows customers to filter the ticket list by a specific status, such as In Process, Awaiting Your Reply, or Resolved. |
| 6 | Ticket Number | Displays the unique identification number for each ticket. |
| 7 | Description | Displays the description or summary of the issue reported through the ticket. |
| 8 | Submitted By | Displays information about the party that submitted the ticket for the Mekari Talenta product. |
| 9 | Date | Displays the date and time the ticket was created or submitted. |
| 10 | Status | Displays the current status of each ticket, such as In Process or Resolved. |
| 11 | SLA Estimation | Displays the estimated ticket resolution time based on the Service Level Agreement (SLA), if available. |
C. Mekari Jurnal Support Center
Monitoring the Activity Log & PIC in Mekari Jurnal Support Center
- Log in to your Mekari Jurnal account.
- Then click your account name.
- Then select “Support center”.
- Then click the “Mekari Jurnal” tab.
- Then select the “Activity log” tab.
- You will then be directed to the main Jurnal Support center page.
Information:
| No. | Feature Name | Description |
| 1 | Live Chat Support | Provides access to support services through live chat to assist you if you experience issues or need help. |
| 2 | Subscription Status | Displays the subscription status, Mekari Jurnal subscription period, and information about the remaining time before the subscription ends. |
| 3 | PIC | Displays information about the Person in Charge (PIC) responsible for the Mekari Jurnal product, including their name, position, working hours, and a button to view their contact information. |
| 4 | Onboarding Activity |
Displays a list of activities during the onboarding process for the Mekari Jurnal product subscription, including the status and details of each activity. Learn more about Onboarding Activity here. |
| 5 | Post-onboarding Activity | Displays a list of activities that take place after the onboarding process is complete. |
| The following is the view of the Post-onboarding Activity tab for the Mekari Jurnal product: | ||
How to View Documents Sent to the PIC
These documents are shared documents between Mekari Jurnal and the client that can be viewed directly on the Documents page. To view these documents, follow the steps below.
- Log in to your Mekari Jurnal account.
- Then click your account name.
- Then select “Support center”.
- Then click the “Mekari Jurnal” tab.
- Then select the “Documents” tab.
- You will then see the following view. You can access and download documents related to your Mekari Jurnal product subscription.
How to Monitor Complaint Tickets
- Log in to your Mekari Jurnal account.
- Then click your account name.
- Then select “Support center”.
- Then click the “Mekari Jurnal” tab.
- Then select the Tickets tab.
- You will then see the following page, where you can monitor each complaint that appears. The following is an explanation of each feature:
Information:
| No. | Feature Name | Description |
| 1 | Total Tickets | Displays the total number of recorded tickets for the Mekari Jurnal product. |
| 2 | In Process | Displays the number of tickets for the Mekari Jurnal product currently being processed by the support team. |
| 3 | Awaiting Your Reply | Displays the number of tickets for the Mekari Jurnal product awaiting a reply from the customer. |
| 4 | Resolved | Displays the number of tickets for the Mekari Jurnal product that have been resolved. |
| 5 | Filter Status | Allows customers to filter the ticket list by a specific status, such as In Process, Awaiting Your Reply, or Resolved. |
| 6 | Ticket Number | Displays the unique identification number for each ticket. |
| 7 | Description | Displays the description or summary of the issue reported through the ticket. |
| 8 | Submitted By | Displays information about the party that submitted the ticket for the Mekari Jurnal product. |
| 9 | Date | Displays the date and time the ticket was created or submitted. |
| 10 | Status | Displays the current status of each ticket, such as In Process or Resolved. |
| 11 | SLA Estimation | Displays the estimated ticket resolution time based on the Service Level Agreement (SLA), if available. |
D. Qontak Support Center
Monitoring the Activity Log & PIC in Mekari Qontak Support Center
- Log in to your Qontak account.
- Then click your profile.
- Then select “Support center”.
- Then click the “Mekari Qontak” tab.
- Then select the “Activity log” tab.
- You will then be directed to the main Qontak Support center page.
Information:
| No. | Feature Name | Description |
| 1 | Live Chat Support | Provides access to support services through live chat to assist you if you experience issues or need help. |
| 2 | Subscription Status | Displays the subscription status, Mekari Qontak subscription period, and information about the remaining time before the subscription ends. |
| 3 | PIC | Displays information about the Person in Charge (PIC) responsible for the Mekari Qontak product, including their name, position, working hours, and a button to view their contact information. |
| 4 | Onboarding Activity |
Displays a list of activities during the onboarding process for the Mekari Qontak product subscription, including the status and details of each activity. Learn more about Onboarding Activity here. |
| 5 | Post-onboarding Activity | Displays a list of activities that take place after the onboarding process is complete. |
How to View Documents Sent to the PIC
These documents are shared documents between Mekari Qontak and the client that can be viewed directly on the Documents page. To view these documents, follow the steps below.
- Log in to your Qontak account.
- Then click your profile.
- Then select “Support center”.
- Then click the “Mekari Qontak” tab.
- Then select the “Documents” tab.
- You will then see the following view. You can access and download documents related to your product subscription.
This concludes the explanation of how to use Support Center on Mekari Account.