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How to Use Support Center on Mekari Account

Article author
Zendesk Admin
  • Updated

Currently, you can monitor the Onboarding process periodically on Mekari through our Support Center page. In this case, you can see the stages, contact the relevant PIC related to Onboarding and Activation, and see the list of documents that have previously been submitted to the relevant PIC. In this case, you can access our Support Center page through the Mekari Jurnal, Mekari Talenta pages, and directly through your Mekari Launchpad. Here is a complete explanation.

A. How to Access Mekari Account Support Center

There are three ways to visit the Mekari Account Support Center, including:

Access Through Mekari Jurnal

  1. Login to your Mekari Jurnal account.
  2. Then click on your account name.
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  3. Then select “Support center”.
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  4. Next, you will be directed to the main Support Center page as follows.
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Access through Mekari Talenta

  1. Login to your Mekari Talenta Account.
  2. Then click on your profile.
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  3. Then select “Support center”.
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  4. Then you will be directed to the Support Center page.
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Access through Mekari Launchpad

  1. Log in to your Mekari account.
  2. Then click “Support Center”.
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  3. Then you will be directed to the Support Center page.
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B. Overview Menu Activities & PIC Support Center Mekari 

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No Feature name Explanation
1 Subscription status Activation status. The active period listed is the active date of the Contract Subscription.
2 PIC Person in Charge. The PIC will appear if you have contacted the Sales Team. Other PICs you can contact are Specialists, Account managers (Aftersales), and Customer Success.
3 Post-activation activity Activities after the client goes live such as Adoption review and Business review.

This tab will only appear when the client has passed the go live phase. If the steps taken have not reached the go live phase, then this tab will not be visible on the Activities & PIC Support Center page.
4 Onboarding History Onboarding activity history. You can see the PIC who manages the go live process if there are difficulties in using the product or if there are additional Add-ons packages and other products.
5 Flow Activities during Subscription The stages of activity from becoming a potential customer, meeting and sales, being given a sales offer, training by a specialist team, to go live.

C. How to View Documents That Have Been Sent to PIC

This document is a joint document between Mekari and the client which can be viewed directly on the Documents page. To be able to view the document, you can follow the steps below.

  1. Go to the Documents menu on the Support Center page.
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  2. Then you will see the following screen. You can access and download documents related to your product subscription.
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D. How to Monitor Tickets Complaints

  1. Go to the Ticket menu.
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  2. Then you will see the following page and monitor any complaints that appear.
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  3. In addition, you can click "Contact PIC/support" to contact our PIC or support team.
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  4. In this case, you can contact our support team directly according to your needs category on the Activities & PIC Support Center page.
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  5. Apart from that, you can also contact us via Live chat. For example, if you want to access Mekari Talenta Live Chat, click “Open Talenta” as shown below, then on the main page, click the “Live Chat” icon located at the bottom left of the page.
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That is how to manage the Support Center page on Mekari Account.